CARVO LLC RENTAL POLICIES

Renter Age

Renters must be 21 years of age or older and possess a valid driver's license accepted by Carvo LLC.

Additional eligibility or verification requirements may apply before the vehicle is released.

Security Deposit

A refundable security deposit may be required before the vehicle is released.

Unless otherwise disclosed during checkout, the standard security deposit is equal to:

One day's rental rate plus 20% of that daily rate.

Example: If the daily rental rate is $50, the standard security deposit would be $60.

The security deposit may be authorized or collected before pickup. Any refundable balance will be released or refunded after the vehicle is returned and Carvo completes its post-rental inspection, subject to any legally permitted outstanding amounts.

Release times may vary depending on the renter's financial institution or payment processor.

Mileage Allowance

Each rental includes:

200 miles per rental day.

Mileage exceeding the included allowance will be charged at:

$0.45 per additional mile.

Example: A three-day rental includes 600 miles.

Mileage is determined using the vehicle's recorded odometer reading at pickup and return.

Tampering with, disconnecting, or interfering with the vehicle's odometer or mileage-recording equipment is prohibited.

Late Return Policy

Carvo provides a 30-minute grace period after the scheduled return time.

Unless an extension has been approved in advance, additional rental charges may apply as follows:

• 31–60 minutes late: 25% of the applicable daily rental rate.

• More than 1 hour and up to 2 hours late: 50% of the applicable daily rental rate.

• More than 2 hours but less than 4 hours late: Carvo may assess additional time-based charges disclosed in the Rental Agreement.

• 4 hours or more late: One additional daily rental rate plus 15%, where permitted by applicable law.

Late-return charges do not automatically extend the renter's authorization to keep the vehicle.

Renters who need additional time should contact Carvo and receive approval for an extension before the scheduled return time.

Fuel Policy

Vehicles must be returned with approximately the same fuel level provided at pickup.

The starting fuel level will be documented at the beginning of the rental.

If the vehicle is returned with less fuel than provided, the renter may be charged the reasonable cost necessary to restore the vehicle to the original fuel level, together with any separately disclosed refueling charge permitted by law.

No additional charge applies when the vehicle is returned at or above the original fuel level.

Standard Cleaning

Routine cleaning associated with normal vehicle use is included in the rental price.

Carvo does not charge a standard cleaning fee.

However, the renter may be responsible for reasonable cleaning or remediation costs when the vehicle requires specialized cleaning substantially beyond ordinary use.

Examples include:

• Significant stains requiring seat or carpet shampooing.

• Persistent odors requiring professional odor treatment.

• Excessive pet hair.

• Bodily fluids.

• Vomit.

• Significant food or beverage spills.

• Cannabis or other substance residue.

• Excessive trash or debris.

• Other contamination requiring specialized cleaning.

Carvo may photograph or otherwise document the vehicle's condition before and after a rental.

Any cleaning charge will be reasonably related to the cleaning or remediation required.

No-Smoking Policy

Smoking and vaping are prohibited inside all Carvo vehicles.

This includes:

• Cigarettes.

• Cigars.

• Cannabis.

• Vaping products.

• Electronic cigarettes.

• Other smoked or vaporized substances.

If Carvo reasonably determines that smoking occurred inside the vehicle and specialized odor or residue remediation is required, the renter may be charged a smoking remediation fee of up to $200, subject to applicable law.

Evidence may include smoke odor, ash, burns, cigarette or cannabis residue, or other documented indicators.

The smoking charge is intended to cover cleaning and remediation associated with the violation and is not intended as a criminal or governmental fine.

Pets

Pets are permitted in Carvo vehicles unless a particular vehicle or reservation states otherwise.

There is no automatic pet fee.

The renter may, however, be charged reasonable cleaning costs if the vehicle is returned with conditions requiring specialized cleaning, including:

• Excessive pet hair.

• Pet waste.

• Strong pet odors.

• Stains.

• Damage caused by an animal.

Normal use that does not require specialized cleaning will not result in a pet-cleaning charge.

Service animals will be accommodated as required by applicable law.

Geographic Restrictions

Carvo rental vehicles may be driven within the United States unless the Rental Agreement contains a more restrictive geographic limitation.

Carvo vehicles may not be taken outside the United States without Carvo's prior written authorization.

This prohibition includes travel into Mexico or Canada unless Carvo specifically provides written approval.

Unauthorized international use may result in a contractual charge of up to $500, where permitted by applicable law, in addition to any actual expenses, losses, recovery expenses, insurance consequences, or other amounts for which the renter is legally responsible.

Crossing an international border without authorization may also result in termination of the rental agreement.

Cancellation Policy

More Than 24 Hours Before Pickup

Reservations canceled more than 24 hours before the scheduled pickup time may be canceled without a Carvo cancellation fee.

Amounts paid toward the rental will be refunded to the original payment method, subject to any separately disclosed third-party charges that are legally nonrefundable.

Within 24 Hours of Pickup

Reservations canceled within 24 hours of the scheduled pickup time may be subject to a cancellation fee disclosed before the reservation is completed.

Any remaining refundable balance will be returned to the original payment method.

Carvo Cancellation

If Carvo cancels a confirmed reservation because the vehicle becomes unavailable and Carvo cannot provide a reasonably comparable replacement, amounts paid toward the affected rental will be refunded.

Processing times for refunds may vary depending on the renter's bank or payment provider.