Terms of service

CARVO LLC TERMS OF SERVICE

Effective Date: September 29, 2026
Company: Carvo LLC
Website: carvo.us
Contact: kevin@carvo.us

These Terms of Service (“Terms”) govern use of the Carvo LLC website, reservation platform, and private vehicle rental services.

By accessing the Carvo website, submitting a reservation, making a payment, signing a Rental Agreement, or taking possession of a Carvo vehicle, you agree to these Terms.

For each rental, these Terms work together with the applicable Rental Agreement, reservation confirmation, Rental Policy, Privacy Policy, and any optional protection or insurance terms accepted by the renter.

If a specific Rental Agreement conflicts with these Terms, the Rental Agreement will control for that rental unless prohibited by applicable law.

1. ELIGIBILITY

To rent a vehicle from Carvo LLC, you must:

Be at least 21 years old.
Possess a valid driver's license accepted by Carvo.
Provide accurate identity and contact information.
Provide a valid payment method.
Satisfy any reasonable identity, payment, insurance, or eligibility verification requirements.
Be legally able to enter into a binding agreement.

Carvo may refuse or cancel a reservation where permitted by law if eligibility cannot be verified, payment fails, fraudulent information is provided, or the rental would otherwise violate applicable law.

2. DRIVER VERIFICATION

Carvo may require renters to submit or present:

A valid driver's license.
Identification information.
Proof of insurance when required.
Payment information.
A photograph or identity-verification information.
Any additional information reasonably necessary to process the rental.

Providing false, altered, misleading, expired, or fraudulent documents may result in cancellation or termination of the rental.

3. AUTHORIZED DRIVERS

Only drivers authorized under the Rental Agreement and applicable law may operate a Carvo vehicle.

Each authorized driver must satisfy Carvo's licensing and eligibility requirements.

The primary renter remains responsible for the vehicle and compliance with the Rental Agreement during the rental period to the extent permitted by law.

4. RESERVATIONS

A reservation is not considered confirmed until Carvo issues a reservation confirmation.

Reservations are subject to vehicle availability.

If a reserved vehicle becomes unavailable because of maintenance, damage, a delayed prior renter, safety concerns, or circumstances outside Carvo's reasonable control, Carvo may offer a comparable replacement vehicle.

If no reasonable replacement is available and Carvo cancels the reservation, the renter will be entitled to a refund of amounts paid toward the affected rental.

5. RENTAL PERIOD

The rental period begins and ends at the dates and times shown in the reservation and Rental Agreement.

A renter may not keep a vehicle beyond the scheduled return time unless an extension has been approved by Carvo.

Submitting an extension request does not automatically extend the rental.

An extension is valid only after Carvo confirms approval.

6. RENTAL RATES

The rental rate and applicable charges will be disclosed before the reservation is completed.

Depending on the rental, charges may include:

Daily rental charges.
Applicable taxes.
Excess mileage charges.
Approved rental extensions.
Optional protection products.
Refueling charges.
Late-return charges.
Excessive-cleaning charges.
Other charges disclosed during booking and permitted by law.

Carvo will not intentionally impose undisclosed mandatory charges.

7. SECURITY DEPOSIT

Carvo may require a refundable security deposit.

Unless otherwise stated at checkout, the standard security deposit is equal to:

One daily rental rate plus 20% of that daily rate.

For example, if the daily rental rate is $50, the standard deposit would be $60.

The deposit may be collected or authorized before pickup.

The deposit does not limit the renter's responsibility for amounts lawfully owed under the Rental Agreement.

Any remaining refundable balance will be released or refunded after the vehicle has been returned and inspected, subject to outstanding legally permitted charges.

Bank or payment-processing times may affect when funds become available.

8. PAYMENT AUTHORIZATION

By providing a payment method, the renter authorizes Carvo and its payment processors to collect amounts properly due under the reservation and Rental Agreement, including where applicable:

Rental charges.
Security deposits.
Extensions.
Excess mileage.
Fuel charges.
Late-return charges.
Toll or citation reimbursement.
Cleaning or remediation costs.
Optional products selected by the renter.
Other amounts properly authorized or permitted by applicable law.

Damage-related charges will be handled according to the Rental Agreement and applicable California law.

9. MILEAGE

Each rental includes:

200 miles per rental day.

Mileage exceeding the included allowance will be charged at:

$0.45 per additional mile.

Mileage is calculated from the vehicle's recorded odometer readings at the beginning and end of the rental.

Tampering with, disabling, altering, or interfering with an odometer or mileage-recording device is prohibited.

10. FUEL

The vehicle must be returned with approximately the same fuel level provided at pickup.

The initial fuel level may be documented through photos, vehicle records, or the Rental Agreement.

If the vehicle is returned with less fuel, Carvo may charge the renter for the reasonable cost of restoring the vehicle to the original fuel level, together with any other disclosed charge permitted by law.

11. LATE RETURNS

Carvo provides a 30-minute grace period after the scheduled return time.

If the vehicle has not been returned and an extension has not been approved, the following charges may apply:

Up to 60 minutes late: 25% of the applicable daily rate.
More than 1 hour and up to 2 hours late: 50% of the applicable daily rate.
More than 2 hours and up to 4 hours late: the charge stated in the applicable Rental Agreement.
4 hours or more late: one additional daily rate plus 15%, where permitted by law.

A late-return charge does not grant the renter permission to keep the vehicle beyond the authorized rental period.

Renters needing more time must contact Carvo and receive approval before the scheduled return time.

12. CANCELLATIONS

Reservations canceled more than 24 hours before the scheduled pickup time may be canceled without a Carvo cancellation fee.

Reservations canceled within 24 hours of pickup may be subject to the cancellation fee disclosed during checkout.

Refunds will be returned to the original payment method unless otherwise required.

Third-party processing times may affect when refunds become available.

Early return of a vehicle does not automatically entitle the renter to a refund for unused rental time unless Carvo agrees otherwise.

13. VEHICLE PICKUP

The renter must complete all required verification before receiving possession or access to the vehicle.

Carvo may offer contactless pickup.

Pickup instructions may be sent by email, SMS, website notification, or another approved communication method.

The renter should inspect the vehicle before driving and promptly report any significant existing damage not already documented.

14. VEHICLE CONDITION

By taking possession of the vehicle, the renter acknowledges having had an opportunity to inspect the vehicle.

The renter must promptly notify Carvo of significant mechanical or safety concerns, including:

Warning lights.
Overheating.
Fluid leaks.
Tire problems.
Brake problems.
Unusual noises.
Collision damage.
Other safety concerns.

If continued operation may create a safety risk or cause additional damage, the renter must stop driving as soon as reasonably safe and contact Carvo.

15. PROHIBITED USE

A Carvo vehicle may not be used:

By an unauthorized or unlicensed driver.
While the driver is impaired by alcohol, cannabis, drugs, medication, or another substance that makes driving unsafe.
For racing, speed contests, drifting, burnouts, or performance testing.
For criminal activity.
To knowingly transport illegal contraband.
For towing unless Carvo gives written permission.
Outside permitted geographic areas.
Outside the United States without written approval.
In a manner that intentionally, recklessly, or unlawfully damages the vehicle.
In violation of applicable traffic or vehicle laws.
On terrain clearly inappropriate for the vehicle where doing so creates an unreasonable risk of damage.

The renter may not:

Disable safety equipment.
Tamper with electronics.
Disconnect tracking or telematics equipment.
Remove Carvo equipment.
Alter or modify the vehicle.
Perform unauthorized repairs except in an immediate emergency affecting safety.

16. GEOGRAPHIC RESTRICTIONS

Carvo vehicles may be operated within the United States unless a specific Rental Agreement provides otherwise.

Vehicles may not be taken outside the United States without Carvo's prior written approval.

Unauthorized international travel may result in a contractual charge of up to $500, where permitted by law.

The renter may also remain responsible for legally recoverable costs, damages, towing, recovery, insurance consequences, or other losses arising from unauthorized international use.

17. SMOKING AND VAPING

Smoking and vaping are prohibited in all Carvo vehicles.

This includes tobacco, cannabis, electronic cigarettes, vaping devices, cigars, and similar products.

If smoking or vaping causes an odor, residue, ash, burns, or other contamination requiring specialized remediation, Carvo may assess a smoking remediation charge of up to $200, subject to applicable law.

18. CLEANING

Normal cleaning associated with ordinary vehicle use is included in the rental rate.

Carvo does not impose a standard cleaning fee.

The renter may be responsible for reasonable cleaning or remediation costs when specialized cleaning is required because of conditions substantially beyond ordinary use.

Examples include:

Significant stains.
Seat or carpet shampooing.
Persistent odors.
Excessive pet hair.
Pet waste.
Vomit.
Bodily fluids.
Significant food or drink spills.
Cannabis or other substance residue.
Excessive trash or debris.

Cleaning charges will be reasonably related to the condition requiring remediation.

19. PETS

Pets are permitted unless a particular vehicle or reservation provides otherwise.

There is no automatic pet fee.

However, if pet use results in excessive hair, odor, waste, staining, or damage requiring specialized cleaning or repair, the renter may be responsible for reasonable related costs.

Service animals will be accommodated as required by law.

20. ACCIDENTS

If an accident occurs, the renter must:

Stop and comply with applicable law.
Contact emergency services when appropriate.
Exchange information with other involved parties.
Obtain insurance and driver's license information where reasonably possible.
Take photographs or video of damage and the accident scene when safe.
Obtain witness information when available.
Notify Carvo as soon as reasonably possible.
Cooperate with Carvo, insurers, claims administrators, and law enforcement.

The renter should not make unauthorized repairs without Carvo's approval except where immediately necessary for safety.

21. BREAKDOWNS

The renter must contact Carvo if the vehicle experiences:

Mechanical failure.
Battery failure.
Overheating.
Flat tire.
Warning lights.
Brake concerns.
Other significant operating problems.

The renter must not authorize major repairs without Carvo's approval unless immediately necessary to protect life or safety.

Responsibility for roadside or repair costs will depend on the cause of the issue, the Rental Agreement, any protection product selected, and applicable law.

22. DAMAGE AND LOSS

Responsibility for vehicle damage, theft, or loss is governed by the applicable Rental Agreement and California law.

Where permitted by law, recoverable amounts may include certain:

Repair costs.
Collision damage.
Theft-related losses.
Towing.
Storage.
Impound expenses.
Other recoverable losses allowed by law.

Carvo will not seek amounts prohibited by applicable law.

Damage claims may be supported by photographs, repair estimates, invoices, inspection reports, or other reasonable documentation.

23. INSURANCE

Renters are responsible for understanding whether their personal automobile insurance, credit card benefits, or other insurance applies to the rental.

Carvo does not guarantee that a renter's personal insurance will cover any particular loss.

If Carvo offers or arranges liability coverage, damage protection, roadside coverage, or other products, the separate terms of those products will apply.

24. OPTIONAL PROTECTION PRODUCTS

Optional protection products may be offered during checkout.

Any optional protection product is subject to separate terms, limits, exclusions, and pricing.

Purchasing a protection product does not excuse:

Fraud.
Prohibited use.
Intentional damage.
Unauthorized driving.
Other excluded conduct listed in the applicable protection terms.

Optional protection products are not necessarily insurance policies.

25. TOLLS, CITATIONS, AND PARKING

The renter is responsible for tolls, parking charges, traffic citations, and similar expenses incurred during the rental period to the extent permitted by law.

If Carvo receives notice of a charge attributable to the rental period, Carvo may seek reimbursement from the renter and may provide renter information to the appropriate authority where permitted.

26. KEYS

The renter is responsible for keys, key fobs, and remotes provided with the vehicle.

If a key is lost, stolen, damaged, or destroyed because of circumstances for which the renter is responsible, Carvo may seek reimbursement for reasonable replacement and programming costs.

The renter may not duplicate or reprogram a Carvo key without authorization.

27. GPS TRACKING, TELEMATICS, AND VEHICLE TECHNOLOGY

All Carvo rental vehicles may be equipped with an active online GPS tracking device and/or other telematics technology for legitimate fleet-management, vehicle-security, theft-recovery, maintenance, and safety purposes.

By accepting possession of a Carvo vehicle, the renter acknowledges that the vehicle may contain technology capable of transmitting information including:

Vehicle location.
Vehicle movement and trip information.
Mileage.
Ignition status.
Battery or diagnostic information.
Other vehicle-status information supported by the installed device.

Carvo's access to and use of GPS and telematics information will be limited to purposes permitted by applicable law.

Carvo may access vehicle-location information where legally permitted, including circumstances involving:

A vehicle reported stolen.
A vehicle that is missing or abandoned.
Certain vehicles that have not been returned after the authorized rental period.
Vehicle recovery.
Emergency or safety situations.
Vehicle maintenance or diagnostics.
Suspected tampering with the tracking device.
Legal process or law-enforcement requests.
Circumstances in which the renter has provided legally valid consent.

The renter may not remove, disconnect, disable, damage, obstruct, alter, or otherwise interfere with any GPS, telematics, anti-theft, or fleet-management device installed in a Carvo vehicle.

Any intentional damage to or removal of Carvo-owned tracking equipment may make the renter responsible for reasonable repair or replacement costs, subject to applicable law.

GPS and telematics technology will not be used to impose unauthorized fines or surcharges solely based on a renter's driving behavior.

Carvo's collection and handling of information generated by connected-vehicle technology is further described in the Carvo Privacy Policy.

28. RETURN CONDITION

The vehicle must be returned:

To the authorized location.
By the scheduled return time.
With all keys and equipment.
With the required fuel level.
Without newly caused damage beyond ordinary wear.
Without prohibited materials or excessive contamination.

Carvo may document vehicle condition at return.

An unattended return does not automatically establish responsibility for later-discovered damage. Claims will be evaluated based on available evidence.

29. PERSONAL PROPERTY

Carvo is not responsible for personal property left inside the vehicle except where liability cannot legally be excluded.

Renters should inspect the vehicle carefully before leaving it.

Unclaimed property may be handled in accordance with applicable law.

30. VEHICLE RECOVERY

If a vehicle is not returned when legally required, is abandoned, is stolen, or the Rental Agreement is materially violated in circumstances permitting recovery, Carvo may take lawful steps to recover possession.

The renter may be responsible for legally recoverable towing, storage, recovery, or related expenses.

31. COMMUNICATIONS

By providing an email address or phone number, the renter agrees to receive transactional communications regarding:

Reservations.
Pickup.
Returns.
Payments.
Extensions.
Safety.
Claims.
Vehicle issues.
Customer support.

Marketing messages, if used, may be subject to separate consent requirements.

32. ELECTRONIC SIGNATURES

Carvo may use electronic signatures, checkboxes, digital agreements, and electronic records.

Where permitted by law, electronic acceptance will have the same legal effect as a handwritten signature.

33. WEBSITE USE

Users may not:

Attempt to bypass website security.
Submit fraudulent reservations.
Impersonate another person.
Introduce malicious software.
Harvest protected customer information.
Interfere with website functionality.
Use the website for unlawful activity.

Carvo may suspend access when reasonably necessary to protect customers, vehicles, systems, or the company.

34. FRAUD

Carvo may investigate suspected:

Payment fraud.
Identity theft.
Fraudulent driver's licenses.
False insurance information.
Vehicle theft.
Material misrepresentation.

Carvo may cooperate with insurers, financial institutions, claims administrators, law enforcement, and other appropriate parties as permitted by law.

35. PRIVACY

Use of personal information is governed by the Carvo Privacy Policy.

Information collected may include:

Name.
Contact information.
Driver's license information.
Identity-verification information.
Payment information.
Rental history.
Vehicle-condition information.
Claims information.
Legally permitted telematics or diagnostic information.

36. THIRD-PARTY PROVIDERS

Carvo may use third-party providers for services including:

Payment processing.
Identity verification.
Electronic signatures.
Insurance or protection products.
Fleet software.
Roadside assistance.
Messaging.
Claims handling.
Vehicle maintenance.

Third-party services may also be subject to their own terms and privacy policies.

37. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Carvo will not be liable for indirect, incidental, special, or consequential losses arising solely from website use or rental services.

Nothing in these Terms limits liability where limitation is prohibited by law.

Nothing in these Terms eliminates any nonwaivable consumer right.

38. INDEMNIFICATION

To the extent permitted by law, the renter agrees to be responsible for third-party claims, losses, damages, or expenses resulting from the renter's unlawful or unauthorized use of the vehicle or material breach of the Rental Agreement.

This provision does not require the renter to indemnify Carvo for losses where doing so would be prohibited by law.

39. CHARGEBACKS

Renters who believe a charge is incorrect are encouraged to contact Carvo before initiating a payment dispute so the issue can be reviewed.

Nothing in these Terms limits lawful chargeback rights.

A fraudulent or knowingly false chargeback does not eliminate an otherwise valid payment obligation.

40. GOVERNING LAW

These Terms are governed by the laws of the State of California, except where another law is required to apply.

Mandatory consumer-protection, jurisdiction, or venue rights remain unaffected.

41. DISPUTES

Carvo and the renter are encouraged to attempt to resolve disputes directly and in good faith before beginning formal proceedings.

Questions or disputes may be directed to:

Carvo LLC
kevin@carvo.us

Nothing in these Terms prevents either party from exercising rights available under applicable law.

42. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain enforceable to the extent permitted by law.

43. NO WAIVER

Carvo's failure to enforce any provision on one occasion does not waive its right to enforce that provision later.

44. MODIFICATIONS TO THESE TERMS

Carvo may update these Terms periodically.

The version applicable to a particular rental will generally be the version presented or incorporated when that reservation was entered into, unless a change is required by law.

45. ENTIRE AGREEMENT

The complete agreement for a rental may consist of:

These Terms of Service.
The Rental Agreement.
The reservation confirmation.
Carvo's Rental Policy.
Carvo's Cancellation and Refund Policy.
Carvo's Privacy Policy.
Any optional protection terms accepted by the renter.
Any approved written modification or extension.

Together, those documents form the agreement applicable to the rental.

46. CONTACT

For questions regarding these Terms:

Carvo LLC
Website: carvo.us
Email: kevin@carvo.us

By completing a reservation, signing a Rental Agreement, or accepting possession of a Carvo vehicle, the renter acknowledges that they have had an opportunity to review and accept these Terms.