Contact information

Contact Us

Need help with a reservation, rental, payment, vehicle issue, or general question? Carvo LLC is here to help.

Customer Support

For general questions, reservation assistance, billing questions, or help with an existing rental, contact:

Carvo LLC
Email: kevin@carvo.us
Website: carvo.us

Existing Rentals

If you currently have a Carvo vehicle and need assistance with:

Extending your rental
Pickup or return instructions
Vehicle warning lights
Mechanical concerns
Breakdown assistance
Accident reporting
Payment questions

Please contact Carvo as soon as possible and include your name, reservation details, and the vehicle you are renting.

Accidents or Vehicle Emergencies

If you are involved in an accident or experience a serious vehicle issue:

Move to a safe location when possible.
Contact emergency services if necessary.
Do not continue driving if the vehicle appears unsafe.
Contact Carvo as soon as reasonably possible.

For accidents, please also provide photos, the other driver's information, insurance details, and any police report information available.

Reservation Questions

For questions about:

Availability
Rental pricing
Mileage
Security deposits
Cancellations
Refunds
Rental requirements

Response Information

Please include as much information as possible so we can assist you efficiently, including:

Full name
Reservation number, if available
Vehicle
Rental dates
Best contact number
A brief description of your question or issue

Legal or Policy Questions

For questions regarding Carvo's Terms of Service, Return & Refund Policy, Privacy Policy, or other rental policies, contact:

kevin@carvo.us

Business Hours

Customer support availability may vary.

For urgent issues involving an active rental, vehicle safety concern, accident, or breakdown, contact Carvo as soon as possible using the contact information provided with your reservation.

Carvo LLC
Private Vehicle Rentals
carvo.us
kevin@carvo.us